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Doorbell Downloaded 12gb today

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New Neighbor

Doorbell Downloaded 12gb today

As per subject,  my doorbell downloaded over 12gb of data today (reported by my router traffic monitor), how is this possible?

 

I expect a high volume in upload, but not in download. Thankfully I have no cap on the broadband, but if I had I could have incurred extra charges.

Can someone from Ring please explain? I tried to call customer Service, but it says it is closed.

Even if it was a firmwaree upgrade, it seems rather large.

 

 

2 REPLIES 2
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Neighbor II

Re: Doorbell Downloaded 12gb today

No idea why 12GB was used. Customer service would be able to tell you more about your device. They have different hours now with Covid-19.
Information on customer support below.

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch
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New Neighbor

Re: Doorbell Downloaded 12gb today

Mine just did this too, and now is offline :/