Doorbell Dead?

Sorry to hear about this, @USAF-Sarge! You have definitely covered all the right bases to get this to work. Each of your power readings certainly look sufficient, and are not showing any signs of power loss or resistance. If there are absolutely not lights on this Video Doorbell Pro, a reset, or power cycle, should have resolved it. As it did not, the best next step will be to troubleshoot more in-depth with our support team.

Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

In regards to warranty, feel free to check out our warranty page for information on coverage. Additionally, our Protect Plus subscription can extend warranty coverage, as long as it is subscribed while the original warranty is still active.

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