Hey @SiamNikkiDoc. Are you in a Disarmed Mode that would dis-enable the device from enabling the Live View? I recommend checking your Mode settings and reading how to in this Help Center Article here. In the event that your Live View will still not activate, I recommend following up with our support team. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.