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Doorbell 2 unit won't work

New Neighbor

Doorbell 2 unit won't work

Doorbell 2 unit will not work. Batter is fully charged. Unit seems to be dead. The last time it worked was on October 6, 2019 less then a year from purchase. Can anyone  help.  Ring won't fix the problem since the purchase date has past 30 days. I originally purchased the basic plan.

Community Manager

Re: Doorbell 2 unit won't work

Hey @Johntue! It sounds like you've tried quite a bit to get this setup. I recommend trying a reset, by holding down the setup button for 20 seconds. With the battery being fully charged, you should see lights on the front.  If this does not improve operation, please reach out to our support team, at 800-656-1918, as they can troubleshoot more indepth.


Keep in mind that a 30 day period is usually in reference to a 3rd party retail store policy, whereas our limited device warranty is different. Check out our Warranty page to learn more. Smiley Happy 

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