I agree. My system is set to receive alerts but alerts never happen. They used to. Back in January I got an alert just in time to watch a person kick in my neighbors door. Now. No alerts at all. When Ring introduced modes it completely messed up motion alerts. If Ring could backtrack the features about 8 months that would be perfect. Modes DO NOT WORK. It leaves serious security concerns. Modes would be great if they could be scheduled and actually displayed alerts. It would be great if I could send a message to Ring support. Nope I am forced to ask a robot then sent here to community forums of consumers. SMH.