I have to try live mode many times to get it to work. I have purchased an extender, so connecttion isn’t the issue, as I initially thought.
Also, when somebody is clicking thw doorbell, it takes forever to load. The is not convenient or helpfull. Does anybody else have this issue?
Hey @Latinsbest ! As you’ve already checked your wifi and added an extender, try removing and reinstalling the Ring app on your mobile device. Please also ensure there is not a vpn enabled. We are also experiencing some outages with the Ring app and Ring.com. Please note that the issues within the app and the website would have been affecting this feature, but as of Nov 27, 11:44 UTC, a fix has been implemented and we are monitoring the results. If you are still experiencing any further issues with your Ring devices and how they were behaving previously, I recommend giving our support team a call so they can look into this further. You can give our support team a call at one of the numbers available here. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.