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Door bell 2 connect issue on home WiFi vs Phone mobile account

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New Neighbor

Door bell 2 connect issue on home WiFi vs Phone mobile account

I use my phone to check my notifications.  That works fine but when I am away from home doorbell has to activate witch 2 or 3 min. Many times activation fails. Usuall internet via ph works and connects with no problem.  How do I speed up rings activation?

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Community Manager

Re: Door bell 2 connect issue on home WiFi vs Phone mobile account

Hey @CAG! When a video streams as intended at home but does not when remote, this is often related to mobile device connection. I recommend testing a live view on wifi only, and again on cellular data only, on your mobile device. Keep in mind, that if you are accessing a public wifi connection on your phone, that it may not be strong enough to allow for streaming on your mobile device. Let us know how this goes! Smiley Happy 



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