cancel
Showing results for 
Search instead for 
Did you mean: 

Cracking noise

Highlighted
New Neighbor

Cracking noise

My doorbell started to make a loud crackling sound when motion detected. It is hard to hear what the person is saying.

4 REPLIES 4
Highlighted
New Neighbor

Re: Cracking noise

crackling noise...my bad

Highlighted
Community Moderator

Re: Cracking noise

Hey @bperk49! There should definitely not be any crackling noise in your two way audio. Audio disturbances are often related to connection or signal strength, whether wifi related or mobile device related. Check out our Community post about RSSI to ensure your wifi signal strength is sufficient for optimal streaming. 

 

A great way to test mobile phone connection is to try a live stream with audio on wifi only, and then again on data only. Of course, you may also try uninstalling and reinstalling the app on your mobile device to see if that improves the audio. Let me know if this works! Smiley Happy 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Cracking noise

has anybody figured this out? I have ring pro, ring floodlight and ring alarm. Whenever I live view either doorbell or floodlight, I get heavy static on whichever device. Doesn't matter of audio is muted or not. Tried wifi and data no difference. It used to work fine and all of the sudden both started doing it about a month or two ago. Someone please help as this is a very expensive setup and i just want to throw it away as it is almost useless now.
Highlighted
New Neighbor

Re: Cracking noise

I am having the same problem. It started a couple of months ago as well. The RSSI number is great. The signal is great. The device health reports are good. What’s up?