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Cracking noise

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New Neighbor

Cracking noise

My doorbell started to make a loud crackling sound when motion detected. It is hard to hear what the person is saying.

7 REPLIES 7
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New Neighbor

Re: Cracking noise

crackling noise...my bad

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Community Manager

Re: Cracking noise

Hey @bperk49! There should definitely not be any crackling noise in your two way audio. Audio disturbances are often related to connection or signal strength, whether wifi related or mobile device related. Check out our Community post about RSSI to ensure your wifi signal strength is sufficient for optimal streaming. 

 

A great way to test mobile phone connection is to try a live stream with audio on wifi only, and then again on data only. Of course, you may also try uninstalling and reinstalling the app on your mobile device to see if that improves the audio. Let me know if this works! Smiley Happy 



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New Neighbor

Re: Cracking noise

has anybody figured this out? I have ring pro, ring floodlight and ring alarm. Whenever I live view either doorbell or floodlight, I get heavy static on whichever device. Doesn't matter of audio is muted or not. Tried wifi and data no difference. It used to work fine and all of the sudden both started doing it about a month or two ago. Someone please help as this is a very expensive setup and i just want to throw it away as it is almost useless now.
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New Neighbor

Re: Cracking noise

I am having the same problem. It started a couple of months ago as well. The RSSI number is great. The signal is great. The device health reports are good. What’s up?
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New Neighbor

Re: Cracking noise

I have the same problem after heavy rain has anyone resolved this cracking problem
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Community Manager

Re: Cracking noise

Hey neighbors! If the previous suggestions that Marley made were not helpful in resolving any static or crackling noise you're experiencing on your Ring, it may be best to reach out to our support team directly so they can work with you individually to find a solution. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back on what solution our support team recommends, as it may help other neighbors with a similar concern! Smiley Happy 



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New Neighbor

Re: Cracking noise

I started having the same issue. When I open the App on my Samsung Galaxy S9+ phone  and select "Tap to go Live" it starts the  crackling noise. I changed the unit twice and tried using data on my phone as a hot spot but the noise still come up. I tried another android phone and it is the same. I am going to try installing the app on an iphone and see if it is related to the way the phone sends sound to the unit. Help if you figured this out.