Hey @RRSawh. Thank you for showing us pictures of what they looks like! If you could, please give our support team a call to ensure you are still within warranty, as the device itself will need to be replaced in this situation.
For that support, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Let me know how this call goes!
Hi @MMart72, glad we could help! Hope the call with our support team went well.
Hey @Lain_coubert, happy to help answer your questions! You should be able to completely take off the Doorbell you currently have installed (after taking out the security screws and following the proper set up). Once installed, I recommend seeing if you could bring a cover or case to go over the glass to help protect it! You can even purchase a glass protector for a phone (just an idea) and see if you can cut it to the size needed for the Doorbell. Once done, install it and if you do something DIY, please share it here! Sharing your example can help other neighbors that may run into this, and want to have a preventative measure for future.
@Lain_coubert Ring does not offer these, but it's a great idea! I will make sure to pass on this feedback to the appropriate teams so we can look into having this for the future for our devices. Let me know if you get anything DIY sorted out! Would love to see pictures and references to what you use for it.
The process should be simple for you! If you have a Chime Pro, ensure that is setup and online first, as your Doorbell Pro will then ask to connect to that network when setting it up in the app. Let me know if you have any troubles, I'm happy to help.
@Lain_coubert Awesome news! Glad the setup was nice and easy for you. It may be asking you to subscribe to ensure that you have a plan to cover your device after the Plus Trial for the new device is over in 30 days. No worries, you just need to cancel the plan you had for the old Doorbell, and then make a new plan for the new Doorbell. If you paid for the yearly subscription, you should get the money back for the months you didn't use on the old device. You can learn more about adjusting your plan here. If you cannot adjust the plan online, you can have it done easily over the phone!
For phone support, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.