Constant blue light blinking

I’m having the same problem with my pro.

Installed all was working correctly for a day then I deleted it by accident from the ring app. So I’ve tried the holding Side button for 30 seconds but it boots up flashes white for a second then the top half of the button flashes blue.

I’ve removed cover on the left side to access the USB port. And I’m currently charging it as I’ve read it could be battery. But still no difference. All I want is for it to go back to factory and have the circling white light to set up.

Sorry @Maisey_Mason to inform you this but I am having mine replaced under warranty. :cry:

I don’t know what this is with the Pro, and I’m glad you have tried the USB workaround as I thought that may have helped. But on my third call to Ring Support I finally got someone to get past the “send me a photo of your power plug and transformer” blockage.

They asked me to do all sorts of tests, then said a warranty replacement woud be sent. Unfortunately I will be away when it arrives, so no doorbell video monitoring while I am on holiday which is what I bought it for. :cry:

The installer has said in the last two years he has never had a problem with the non pro doorbells (Video doorbell and doorbell 2) and he installs two a week.

All I can say is if you have a Pro, and you get the blue light blinking half circle, then call support straight away and reference this thread.

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Thanks @PK_senior having spoke with ring on live chat this afternoon. And as you said ask for pictures of the installation and power supply. They are sending me a warranty replacement. I’d only had 1 day use out of the original before the fault.

What i did find strange was I had to sign into ring website and add a credit card to the account for them to charge $1 before they would agree to order me a replacement.

@Maisey_Mason , They asked me for the credit card as well, luckily I already had one on there from my yearly subscription fee. Hopefully our replacement units work well, as from my experience the functionality is great. My wife actually had a long conversation with a Road Worker one day from her office in the city, when the road worker wanted us to shift cars as they were marking the road for new water mains.

I can only think from my experience in the world if IT, that the Pro’s have an issue with updating. I base this on the fact that it worked really well for two months, then it failed with the famous blue half circle blink, which shows a wifi issue. At exactly the same time my Spotlight Cam had an issue, which was solved by pressing the reset button and setting up again and its working as per normal. But if my Pro was in the middle of an update (and from reading a few threads here - that seems to happen a lot) and then I had a wifi issue, maybe its not robust enough to restart that update or recover from an interruption. And with your one day setup, maybe it was doing an initial update (??) and unrecoverably failed (??)

Or it may be something completely different. :smiley:

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Mine has done the exact same thing. It worked just fine for the first 12 hours after installation, then lost the wifi connection and went into charging mode. Which is what it has been stuck on ever since. It’s receiving a steady 21 volts from a brand new transformer and “pro power kit” it came with is properly installed. I went so far as to delete the device from the app and start over fresh. Now, with the doorbell being in a perpetual charging mode, I can’t even set it up again. Oddly enough, I can still ring my mechanical doorbell inside using it. I’m packing this Chinese-made mess back into the overpriced box it came in and return it for a refund. What pathetic waste of money.

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I had the same problem and after dealing with support and provide them with all type of pcitures they sent me a replacement device, which I was able to connect and wroeked for few hours and it happened the same.

I logged in to my account in ring and updated the framework of my chime and also connected the doorbel using the mini usb port to my computer, after 10 minutes it entered in setup mode.

You can try that, it is working for me now… but I had a hard time!!

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Sounds like you need to replace your doorbell. Not Ring, but the actual doorbell its connected to. That’s what fixed mine. Good luck!

“The installer has said in the last two years he has never had a problem with the non pro doorbells (Video doorbell and doorbell 2) and he installs two a week.”

An electrician has no electrical issues with battery-based doorbells? Color me unsurprised.

After we installed a replacement from Ring, there wasn’t a problem anymore. I believe they had sent us a second one when the first they sent still wasn’t working.

Yup mine too! Ring sucks and I will never purchase another ring device ever again.

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I also had this same issue. I referenced this thread and after a few test to make sure it would not go into setup mode they issued a replacement!! My customer service experience was excellent…

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We purchased a refurbished Ring Pro to replace our dead Two year old Pro. The Refurb wouldn’t go into setup. Ring replaced it and the second was pretty stubborn as well. We let it charge for 1/2 hour and it finally went into setup for us.

Be sure to let it charge on the system for at least an hour before you go around with support. They don’t seem to know this.

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Hey neighbors! We’ve updated our Help Center to include an article about the light patterns you might see on your Ring Pro. Before taking note of the light pattern on your Ring Pro, be sure to completely power it down for 3 full minutes, then power it back up. After 1 minute, you should be able to see one of the light patterns from the Help Center article so you can move forward with your troubleshooting. As always, if you need assistance at any point, our support team is ready to help! Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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I am having the same problem. I am about to talk to Ring support

I had the exact same problem and tried all these suggestions. After reading all the comments I decided to replace the power kit that connects to the doorbell transformer. I had a spare from previous warranty replacements. It worked!!! It appears that the small white power kit connected to doorbell transformer was the issue.

Same issue here after I connected my new wifi device. Now half top blue spinning on ring doorbell. Looks like I have to call customer support.

Hello, I’m having a issue on keeping my Ring video doorbell connected. It’ll connect to my wifi but when I try to join it with the ring app it’ll give me a flashing white light to the left…then a few times flash the white light only at the top after it flashes 4 times blue…still no connection. Then it gave a error I’m putting in my password for wifi wrong but I’m clicking the eye :eye: just so I know I’m typing it in correctly .Smdh! Please tell me what I’m doing wrong bcuz it’s not my wifi. (Do I suppose to connect it with a CHIME?)

Hi @Riaree. Correct, a white flashing light indicates that you are entering an incorrect password. If there are special characters in your password, try changing it to alpha numeric. You can also perform a test by connecting it to a wifi hotspot. If your Doorbell connects to a wifi hotspot, you’ll need to make some adjustments to your network. Let me know if this helps.

My unit is Ring Doorbell Pro Hard wired, a electrician installed it about 5 years ago, today the unit reports offline, took cover off and pushed button and started flashing blue rapidly. Ring App kept asking if light was spinning white, NO it won’t Please Help

Hi @user41421. I would suggest disconnecting your Ring Pro from power for about 10 minutes, then trying again. If that does not work, checked the marked solution for this post.