I tried to setup with an Android tablet. No Go. So, with the iOS deivices I successfully connect to WiFi but the app doesn't connect the doorbell 2. With the Android tablet, it doesn't even connect to WiFi. I should mention that I bought a new Chime Pro that refuses to complete the setup. Got Ring to replace the Chime Pro and the replacement is no better. I give up.
I FINALLY connected my Ring 2 Doorbell and Chime Pro to my WiFi. I had to go into my WiFi settings. My firewall was set to high. I had to set it to normal to allow the Ring devices to connect. Ok, I'm connected and happy again.
Hey neighbors! Connection concerns are often related to RSSI or signal strength, in which this Community post will help with tips and tricks to optimize. If you feel this concern is related to mobile device/ app connection, please close any apps running in the background. Please also check that bluetooth, VPNs, and hotspots are disabled.
If these concerns persist, checking your network settings could help, as @Old-Man expressed, or feel free to reach out to our support team for in-depth troubleshooting.