I have a Ring Doorbell 2 for a year now. I got a Chime Pro a couple of week ago and all was well for a week. Then both the Chime Pro and the Doorbell lost connection to the wifi. Got the Chime Pro replaced through Ring, but figured the Doorbell was just worn out so I bought another Ring Doorbell 2. The new Doorbell 2 doesn't connect to the wifi either. I even took the Doorbell 2 off the front door and tried to connect to the wifi sitting not more than five feet away from the router. No Go. Did Ring change the app? My new spotlight cams work fine.
I am having the same issues. By the time my phone connects to a live view the person is gone. I am hard wired into the bell and have good wifi.
Yes, I think the last app update really mess up the wifi connection somehow. It was one day it worked and the next morning, it was broken. Just got my replacement Chime Pro. I have family visiting for the holiday so it will be Friday before I can try connecting again.
That is exactly what happend to me. Very annoying.
It takes to long to be able to answer the door bell and then they are gone and realize that no one is home.
Even though the diagnostics says my connection is good, live view and audio has always given me trouble. Live view takes a while to connect and the audio is so awful I can't understand a thing being said. It's never been great but it seems to be worse now. Doorbell is hard wired.