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Connection issues

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New Neighbor

Connection issues

So have done all the suggestions. Router about 20ft from door bell. Does not detect people approaching our door yet picks up cars in the street. When doorbell rings can't connect to see who it is. Have 400mb internet. But the spot light cam at the back of the house works great. Doorbell sucks. It is hard wired in where precious one was. Have tried different angles with the mounts and same issues. Not happy with the door bell and will probably move to something else when my paid savings expires.
15 REPLIES 15
New Neighbor

Re: Connection issues

I have a Ring Doorbell 2 for a year now.  I got a Chime Pro a couple of week ago and all was well for a week.  Then both the Chime Pro and the Doorbell lost connection to the wifi.  Got the Chime Pro replaced through Ring, but figured the Doorbell was just worn out so I bought another Ring Doorbell 2.  The new Doorbell 2 doesn't connect to the wifi either.  I even took the Doorbell 2 off the front door and tried to connect to the wifi sitting not more than five feet away from the router.  No Go.  Did Ring change the app?  My new spotlight cams work fine.

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New Neighbor

Re: Connection issues

The doorbell is connected to the wifi and always has been. I can do live view anytime. It doesn't show people approaching the house or even the driveway. Yet picks up cars in the street. And when folks do ring the doorbell the app won't connect so I can talk to them. By the time it does they are gone.
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New Neighbor

Re: Connection issues

I am having the same issues. By the time my phone connects to a live view the person is gone. I am hard wired into the bell and have good wifi.

 

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New Neighbor

Re: Connection issues

Interesting. So what maybe an app issue?
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New Neighbor

Re: Connection issues

Yes, I think the last app update really mess up the wifi connection somehow.  It was one day it worked and the next morning, it was broken.  Just got my replacement Chime Pro.  I have family visiting for the holiday so it will be Friday before I can try connecting again.

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New Neighbor

Re: Connection issues

Think you are correct. Ever since the last update.

Hmmmm. 

Linda

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New Neighbor

Re: Connection issues

That is exactly what happend to me. Very annoying.

It takes to long to be able to answer the door bell and then they are gone and realize that no one is home.

Grrr.

Linda

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New Neighbor

Re: Connection issues

Even though the diagnostics says my connection is good, live view and audio has always given me trouble.  Live view takes a while to connect and the audio is so awful I can't understand a thing being said.  It's never been great but it seems to be worse now.  Doorbell is hard wired.  

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New Neighbor

Re: Connection issues

Guess Ring doesn't monitor this and respond?