Hey @AQ! If the device is mounted in a well lit environment during the day, there should certainly be a color image for video. Once it turns night time, and the light conditions are low, our devices feature night vision which will allow for an image to be seen in dark areas, but of course that image will be in night vision (black and white). I hope this helps!
your cam may have an issue if it's stuck in B&W 24/7 in a lit area. It's worth contacting support so they can check the cam.
My videos are black and white. They are supposed to be color?