You hit it on the head!!!. I do like the ease of use of the software but these problems are driving me away. I am in process of buying new home out of state and will NOT be using Ring. Even if I have to pay more I want a reliable picture/audio playback. May actually replace my Doorbell II, Spotlight Cam and Stick Up indoor cam when I buy the cameras for the new house. You are correct with Ring ignoring these problems. They give the same generic troubleshooting tips. Wake up Ring, they do not work! Issue is at your end.