Background or wind noise hitting the Ring Pro mic?
Could the Ring Pro speaker be feeding or echoing into the Ring Pro mic?
Maybe there's some kind of echo/noise cancellation going on.
When you do Live View from the Ring app is there a diagonal line across the speaker icon like mine does? (Not sure if that means the speaker/volume is off by default)
1. Try disabling 2-way talk.
2. Try plugging in headphones to your mobile device.
3. Try reducing volume to see if it helps.
Are you using iOS? iPhone? iPad?
(I'm using Android on a phone)
Sorry to hear that you've had this ongoing experience. While you are very confident in it not being network caused, I would like to add a recommendation to test the Video Doorbell Pro connected to 2.4 Ghz versus 5Ghz, and vice versa, to see if audio improves. Let me know if this helps!
Following as I too have choppy audio to/from my Doorbell Pro. Somebody in another post suggested a "Reset" of the unit. Somebody else says that did not correct the issue. I have not tried a Reset yet. Have you?