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Choppy audio on my new Doorbell Pro

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New Neighbor

Choppy audio on my new Doorbell Pro

So I’ve been battling with ring support and my new doorbell pro for several weeks now to try and get a choppy audio issue solved.

The issue is just when I’m listening to audio from a visitor (they can hear me fine). Their voice drops out with gaps every 2/3 seconds. Sometimes a single drop sometimes multiple in that time.

I’ve tried extenders, mesh Wi-Fi, ubiquit access points, up rating my fibre speeds, ring chime pro you name it.

I’ve also tried tethering my phones data connection and the doorbell is the same, choppy incoming audio.

It’s a little better in the early mornings but never faultless.

Ring say it’s my network but how can that be when I’ve got a strong signal at my doorbell via a mesh Wi-Fi or extender and down up speeds of 108/10mbps.

Also to my mind that argument doesn’t stack when I’ve also tried it on a separate data network (via my mobile).

If I had much hair left I’d have ripped it out by now so I’m reaching out to you guys in the hope someone else has had similar and resolved it?

Many thanks in advance.
25 REPLIES 25
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New Neighbor

Re: Choppy audio on my new Doorbell Pro

Oh I forgot to say, I’m on my third replacement doorbell pro.
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New Neighbor III

Re: Choppy audio on my new Doorbell Pro

Background or wind noise hitting the Ring Pro mic?

Could the Ring Pro speaker be feeding or echoing into the Ring Pro mic?

Maybe there's some kind of echo/noise cancellation going on.

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New Neighbor

Re: Choppy audio on my new Doorbell Pro

Many thanks for the reply, here’s an example from this morning, while not dialogue you can hear the drop outs which sounds like stuttering which as you can imagine when dialogue is occurring means you miss pieces of words;

https://ring.com/share/6731954567531151076
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New Neighbor III

Re: Choppy audio on my new Doorbell Pro

When you do Live View from the Ring app is there a diagonal line across the speaker icon like mine does? (Not sure if that means the speaker/volume is off by default)

1. Try disabling 2-way talk.

2. Try plugging in headphones to your mobile device.

3. Try reducing volume to see if it helps.

 

Are you using iOS? iPhone? iPad?

(I'm using Android on a phone)

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New Neighbor

Re: Choppy audio on my new Doorbell Pro

The issue persists on all live view, recordings and devices that view the video. This seems to be the doorbell dropping audio segments (but not the more bandwidth intensive video element of the stream). Ring and I are at a loss to why.
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Community Manager

Re: Choppy audio on my new Doorbell Pro

Sorry to hear that you've had this ongoing experience. While you are very confident in it not being network caused, I would like to add a recommendation to test the Video Doorbell Pro connected to 2.4 Ghz versus 5Ghz, and vice versa, to see if audio improves. Let me know if this helps!



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Choppy audio on my new Doorbell Pro

Thanks for the reply.

I’ve tried 2.4 and 5ghz and the result is the same.

I’ve tried my mobile hotspot. Same result.

I’ve had Wi-Fi extenders and mesh products to test. Result is the same.

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New Neighbor

Re: Choppy audio on my new Doorbell Pro

Following as I too have choppy audio to/from my Doorbell Pro.  Somebody in another post suggested a "Reset" of the unit.  Somebody else says that did not correct the issue.  I have not tried a Reset yet.  Have you?

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New Neighbor

Re: Choppy audio on my new Doorbell Pro

Oh it’s been reset and reinstalled around 30 times as new things were tried. I’ve managed to minimise the issue with a powerline adaptor just two feet from the device. Ridiculous really.