Sorry to hear about this experience @GreggC . Multiple neighbors have confirmed that a power cycle or reset worked for them. A power cycle is as easy as disconnecting wires for a few seconds and reconnecting. If this does not improve audio, holding the setup button for 20 seconds will result in a reset.
Connection concerns may also make your audio choppy. In addition to checking your network signal and speeds, I always recommend testing on another mobile device to ensure the phone and app are not the culprit. Let me know how this goes!
Those are good suggestions and I hope they work for you. Unfortunately, they did not for me. I went as far as taking my doorbell over to my son in laws where his works fine. We installed mine and got the poor audio. Reinstalled his and audio was fine. That proves without a doubt it is my unit.
Hey ! It sounds like you covered all the bases of troubleshooting for this concern. I recommend reaching out to our support team, at 800-656-1918, for further assistance.