I installed my new Doorbell Pro with relative ease but found that the volume of the included Chime was so low that it was almost impossible to hear.
I called the UK help line and was connected to an agent called Wes.
He suggested a few things and connected to my system remotely to ensure that the volume was set to maximum.
He then told me to unplug the Chime and press the reset button.
Imagine my embarrassment when I realised that I had failed to remove the shrink wrap plastic from the Chime!
All is now well and the Chime will wake the dead!
DUH!!!