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Charged battery now won’t connect

New Neighbor

Charged battery now won’t connect

Battery was low so I removed and charged. After re-installing the device will not connect to app. Internet speeds are good.
Community Manager

Re: Charged battery now won’t connect

Hi @SmackyMouth. Could you try resetting the Doorbell by pressing and holding the setup button for 30 seconds? In addition, ensure you charged the Doorbell for around 8 hours to get a full charge. If the device cannot set up still, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

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