Hey @Steve1970jo. You will need to reach out to our support team to get some help with this concern as they can escalate this manner for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.