Cannot hear people at the door

I can hear everything from the app and alexa’s being spoken. but anyone who speaks from the ring doorbell cannot be heard. Help! I have a ring doorbell 3 plus

Hi @bpainter. Here is a Help Center article that covers a lot of common audio issues. If you’ve tried these steps to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.