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Can’t hear visitors speak but they can hear me

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New Neighbor

Re: Can’t hear visitors speak but they can hear me

I also have this problem. I get sound for about a second, then silence, so I know the microphone works. The visitor can hear me but I cannot hear them. I experimented by turning off Bluetooth, but even holding the phone up to my ear, could hear nothing. I have a good Wi-Fi signal (the router is right on the other side of the wall from the doorbell) and the video is perfect, just no sound. Without this working the doorbell is almost useless as I cannot have a two-waya conversation. With so many people having the same problem with different hardware (iPhones, Android) it is not the phone's fault. Ring Support need to fix this problem.

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New Neighbor

Re: Can’t hear visitors speak but they can hear me

I have the same on a Doorbell 3 plus. I find that I get audio for approx 11-12 seconds then it cuts out. Seems firmware rather than hardware.

 

Edit:  Should have said a hard reboot fixes it (for now).

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New Neighbor

Re: Can’t hear visitors speak but they can hear me

Can we get someone from Ring to answer this thread? I think we have shown there is an actual issue here.
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New Neighbor

Re: Can’t hear visitors speak but they can hear me

I am having the same issue with my Doorbell 3 Plus. During calls, visitors can hear me but I can't hear them. In addition, I can hear sound for a few seconds and then silence in Recordings and in Live view. So I know it's not the phone (s8+), nor the app, nor the camera mic. Ring should address this issue immediately. This is unacceptable, especially considering the prices of the devices. I would expect quality products and support from Ring.
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New Neighbor

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

Or you can maybe just fix the problem, paid a lot of money for this doorbell and what’s the point if the sound doesn’t work when people are at the door, don’t try and say it’s signal etc as it’s not, it’s clearly a firmware issue, so tell us how to fix it and now.
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New Neighbor

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

My concern is that ring sell this doorbell with ‘two way talk’ as a function. If this fails after a couple of months then what’s the point? Maybe we just upload an article with screenshots of this thread to advise possible purchasers that actually this does not work as advertised, and when you seek help you merely get fobbed off? I think we might need to advise reviewers of this failing as this is no satisfactory when the product promises such a function! If this fault isn’t resolved I think I’ll send my unit to which for them to advise consumers of a very poor promise and product.
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New Neighbor

Re: Can’t hear visitors speak but they can hear me

Same problem with android and IOS
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New Neighbor

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

Just had the same problem on a 2 month old ring 3 device.
Nothing changed in my network on my phone (cabin that I don’t stay at frequently) and want able to hear the person speaking into the ring.
Took out the battery and placed back in and then back to normal.
There seems to be a problem with the doorbell not sending the voice because mine has an echo when it enters this state and doesn’t transmit the voice.
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New Neighbor

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

I am also having this same problem.  Wifi is super strong (mesh network with a mesh device very close to front door location of ring doorbell).  People at the door can hear me but I can't hear them.  My phone is not connected to any bluetooth audio devices.  Ring: Please provide a solution!

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New Neighbor

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

I'm also having this problem with a Video Doorbell 3 Plus paired with a Samsung Galaxy S8+ running Android 9, and newer Galaxy S20-5G. From App to doorbell, audio works fine. From doorbell to phone app, absolutely nothing. RSSI under device health shows -58, and is green. Ubitquity AP-AC-PRO access point also showing -58. It has a "wifi experience" index of 99 out of 100.

 

Power cycling the doorbell via pulling the battery is an immediate fix.

 

Unit bought new Aug 2020. I've got Protect Plan Plus. No issues with Ring Indoor Cam on same phones.

 

Can you please address this issue?