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Can’t hear visitors speak but they can hear me

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New Neighbor

Ring 3 plus no sound

I have set up the ring three everything is working except for the person standing at the door there is no sound coming through the microphone for the person I can’t hear them at all but they can hear me clearly
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New Neighbor

Re: Ring 3 plus no sound

i am also having this problem.  it will sometimes record sound for about a second and then be completely silent after that

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Community Manager

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

Hi neighbors! Audio concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength. 


Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing audio on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled.

 

@-Lee-, as you mentioned already completing a reset, power cycle, and even received a replacement, if the above steps do not help, our support team may need to take a close look at this concern. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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New Neighbor

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

Hi - I have the same problem too ie visitors can hear me speak, but I can’t hear them. I only installed my Ring 3 plus yesterday and this feature worked fine for about an hour, but then stopped. No amount of pressing the speaker or microphone button, or turning Bluetooth on or off, seems to help. Can you advise what’s best to try next?
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New Neighbor

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

Incidentally, I’m using an iPhone XR, still with ios13.6. Would upgrading to ios14 help?
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New Neighbor

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

I'm having the exact same problem sound for a few days and then nothing, I've battled through 4 hard resets and now I need to do a 5th. Can ring add a hard reset via the app to save taking all apart to reset and then reboot and re add, the next time I have to take the front off is with a hammer and it's going in the bin, it really is shockingly bad
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Community Manager

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

Hey neighbors! The Video Doorbell 3 should have sufficient audio, especially as it features enhanced two way talk with noise cancellation. If a reset, by holding the setup button for 20 seconds, did not resolve this, the concern may be with app, mobile device, or network. 

 

If removing and reinstalling the Ring app did not help, please also ensure vpn is disabled and other apps are closed in the background. Trying on another mobile device, if possible, is always a great step, as it can rule out many factors. If this concern persists, despite trying all the steps in this thread, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

I am also experiencing the very same issue, the only way to cure it is to power cycle the device. Things might be a lot easier if there was a way to restart the device from the app rather than needing to be onsite with a screwdriver! 

 

My doorbell 3 has great wifi (-64) I am an IT/Wifi engineer, so i know this is not the problem!

 

Please could we have a device restart button added into the app, this would solve alot of problems especially while away from home (which is kind of the point of the device!)

 

Thanks

 

Dave

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New Neighbor

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

Similar issue here with Ring 3 Pro.

When there is call/movement detected/live view I can sometimes get up to 3sec of sound/voice then it's cutting off. -so I know the issue is not with mic itself.

I had my ring replaced already for te same reason, and new unit was working fine for a month or so and now again same issue.

Also tried live view and looking on recordings through browser - same issue sound for few seconds then nothing (so it's not the phone app).

My WiFi signal was anywhere between -60 and -70 so just for the sake of it I installed Chime Pro - now Chime is -42 and Doorbel to it has -50.

 

Going outside with screwdriver every time this happens is not the best solution and what when you are away on holidays for an week or so.

I agree with previous posts and would like the option of remote reset in the app - or best some firmware update fixing this issue.

 

Kind Regards

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New Neighbor

Re: Ring doorbell 3 plus - No audio from doorbell to phone app

I agree......having same issue