Hey @Alf65. Can you hear any audio at all, and if you play back the recording, do you hear the person on the other side of the Doorbell in the video playback? If so, you may have a Bluetooth device connected to the phone that, during a Live View call you are in, it is taking over the audio and not letting you hear it through the phone. Please try disconnecting any Bluetooth devices and trying to do a Live View with someone on the other side to see if you hear them then. In addition, some phones treat the Live View like a phone call, and may have the audio transmitted through the phone's smaller and quieter speaker at the top, so you may have to hold the phone up to your ear to hear them. Lastly, ensure your phone is not silenced/muted when viewing a Live View. Let me know if this helps!
Hey @Alf65. It definitely sounds like there is a concern with the microphone, and thank you for getting back to me and letting me know how troubleshooting has gone, even if it was to no avail! At this point, it would be best to follow up with our support team directly on this. Please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I purchased a Ring video doorbell 3 plus approximately three months ago.
In that time I have experienced the same problem 4 times whereby the microphone in the doorbell appears to stop working.
When I answer the ring through the app on my iPhone the caller at my door can hear me, but i cannot hear the caller.
The problem can be resolved by Performing a hard reset by opening the cover of the doorbell and removing the battery, but this is very inconvenient each time it happens, especially when as was the case last week when I was away from home on holiday for two weeks and unable to perform the hard reset.
1, what do I need to do to stop this from happening in the future?
2, Do i have a faulty product that needs replacing?
3, what can i do to reset the doorbell remotely so i can get it working again whilst i am away.
Thanks in advance.