Hey neighbors! The Video Doorbell 3 should have sufficient audio, especially as it features enhanced two way talk with noise cancellation. If a reset, by holding the setup button for 20 seconds, did not resolve this, the concern may be with app, mobile device, or network.
If removing and reinstalling the Ring app did not help, please also ensure vpn is disabled and other apps are closed in the background. Trying on another mobile device, if possible, is always a great step, as it can rule out many factors. If this concern persists, despite trying all the steps in this thread, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.