Can’t hear visitors speak but they can hear me

Thank you for your reply and sorry it’s taken me so long to reply to you. I’ve tried all that you have suggested but still can’t hear anybody at the doorbell. There is the sound of static but no speech or sounds of movement. It’s really frustrating because we use this on my elderly fathers front door to protect him against problem callers but we can’t ask them any questions because we can’t hear the reply. I think there must be a problem with the microphone on the ring unit

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