We were able to pry off the coverplate. Then, we were able to unscrew the security screw. The old coverplate is damaged. We installed another coverplate that came with the doorbell. We also had a spare security screw that came with the doorbell. Good luck, everyone! This was definitely a frustrating process!!
We are having the same issue. It started on one side and now it's on both. Very frustrating as this is the second unit we have (the previous one just stopped working for no reason we could ascertain).
Is this a factory defect? Is the plastic shrinking and loosening its hold on the housing for the screws?
Very frustrating. We would try to fix it somehow, but are worried that they will say "you tampered with the unit and now you need a new one."
Hi @mdbringasgarcia! Try using needle nose pliers to grab and delicately pull on the screw while turning it to remove. A rubber band can also accomplish the same. If you feel like the screws are not going to come out without excessive force, Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
Having the same problem. Seeing the boards, I guess I'm not the only one. Ring's failure to address issue is very frustrating. Definitely looking at Ring competitors as my Ring right now is just a decoration on my gate.
So for my unit, this was the issue. The insert that houses the security screw is spinning in the housing (see attached photo). To me, this is a manufacturer defect that they need to correct.
I'm going to hard wire my unit so that I don't have to remove it for charging.