cancel
Showing results for 
Search instead for 
Did you mean: 

Can't get security screws off!!

Highlighted
New Neighbor

Can't get security screws off!!

I can't get either security screw to come off.  The head is NOT stripped, I can get the Ring supplied tool in there, both screws spin with no problem, but just don't come out - they just spin in place.  I can't get a good grip with pliers because the head of the screw is so thin.  I need to change the wifi this connects to, and apparently you can only do this by accessing the orange button on the back of the unit, which I cannot get off.  Beyond frustrated.

7 REPLIES 7
Highlighted
New Neighbor

Re: Can't get security screws off!!

@dwiller1: Assuming you are correct and the tool fits securely into the screw heads and you can actually see the screws turning with the tool, but not backing out of the threads in the backplate, I can only guess that the screw or backplate threads are stripped for some reason. I've had mine out about 8-9 times to resync Ring doorbell with my wifi, so I'm familiar with what should happen.

My suggestion is to use an Exacto knife, or similar thin pointed razor blade, to try to gently wedge under the screw head as you turn the screw. Sometimes that causes the remaining threads to grab enough to back the screw out or reach the unstripped portion of the screw. 

Highlighted
New Neighbor

Re: Can't get security screws off!!

Thanks, tried with a screwdriver that day, but it was too thick.  Will try a razor blade or my wife actually suggesed some thin wire that we can hopefully get under the head of the screw and one of us can apply downward pressure whilst the other one keeps unscrewing.  

Ring support told me I could change the wifi without removing the unit, but when I followed their instructions... 
"Here are the steps on how to connect your wi-fi connection without getting off your Ring device from the mounting location:
- Tap on the icon or preview tile for the device we are setting up.
- Select 'Device Health' from the available options.
- In the Network section, tap on 'Change Wi-Fi Network' for online devices, 'Reconnect to Wi-Fi' for offline devices, or 'Change Connection Type'. Only one of these options will be available.
- A pop up appears advising you to be near the device and has your Wi-Fi password. Select 'Continue' to proceed."

Well after you click 'continue' the only options are to hit the orange button (can't get the unit off to access the orange button) or remove the battery pack (this unit doesn't have a battery pack, it's hard wired.)

Highlighted
New Neighbor

Re: Can't get security screws off!!

Any luck with this? I've just tried to get it off to charge the battery and having the same issue? 

Highlighted
New Neighbor

Re: Can't get security screws off!!

I did get them off but it involved breaking the plastic at the bottom. I used a screwdriver to pry under the head of the screw and forced it out. It took a few days before i used enough force. I was able to do what I had to do and reconnected it with no security screws. I’m not worried about it getting stolen.
Highlighted
New Neighbor

Re: Can't get security screws off!!

The exact knife method worked for me!!! Thanks. I did break off that screw tho, it was seized
Highlighted
New Neighbor

Re: Can't get security screws off!!

No luck with knives/blades etc.... however if you take a small thin screwdriver and twist in-between the backplate and ring device - it pops out of the holder really easily!!!!!  Nothing broke so far (hopefully....) but this is pretty terrible quality......

Highlighted
New Neighbor

Trouble removing doorbell to reset

Hello:

 

Been having trouble with my Doorbell camera for a while now.  Had to change our wifi password which knocked our camera offline.  In order to fix this, we have to remove the doorbell and push the orange button in the back, well, we have tried to remove the doorbell but the screws seem to be stripped.  Any suggestions on how to accomplish this?

 

Thank you in advance.

/* */