Thank GOD for this post and all the replies! Same thing just happened to mine after a 6 day heatwave in London. Temp was up to 37c and I am sure it must have melted the screw. I think I must have been lucky it was only on one side… I followed advice from one of the replies here and used a small flathead screwdriver which I inserted between the unit and the backplate and it just popped off really easily. So now it is charging, but I don’t know if it will go back on easily with the one screw still stick right in. Sorry Ring but this is my second unit (the first one simply wouldn’t hold charge for longer than about 6 days!) and I NEED all my cameras working at all times as I am at continuous risk of domestic abuse! You simply HAVE to sort all these problems out, as I explained to the customer service lady on the phone before, people’s lives depend on these units so you can’t afford to mess up like this. PLEASE SORT IT OUT! Thanks.
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