Hi @mdbringasgarcia! Try using needle nose pliers to grab and delicately pull on the screw while turning it to remove. A rubber band can also accomplish the same. If you feel like the screws are not going to come out without excessive force, Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
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