After talking with RING CSR, it seemed (TO ME ANYWAY) the lady did't really know how to get the back off. Finally the after being put on hold for awhile, she said pry it off from the bottom of the RING camera.
I broke a few fingernails but obtained a very small opening. Next, BE CAREFULL DOING THIS, my wife gently pushed my letter opener, which widened the opening. Then, I had a little give in the cover and I reefed/ pulled on the cover, seperating it from the actual RING Doorbell Camera. It finally came off. I guess I was being to gentle, thinking it woud break everything.
Hi neighbors! I wanted to share a very helpful video that shows exactly how the mounting bracket is separated from the Ring Video Doorbell 2nd Generation. This link HERE will take you to our YouTube channel where the procedure is found 20 seconds into the video. The Ring YouTube channel has lots of tips and tricks!
It was simple by pushing my fingernails under the edge on the SIDES of the bracket and pulling. It came right off.