cancel
Showing results for 
Search instead for 
Did you mean: 

Can't get ring doorbell 2 off mounting bracket

Highlighted
New Neighbor

Re: Can't get ring doorbell 2 off mounting bracket

Use a credit/plastic loyalty card. Slide in from the bottom and gently twist.

I tried a thin knife before all I achieved was cut fingers.

Why on earth do ring ship the unit with the backplate attached is pure madness!!
Highlighted
New Neighbor

Re: Can't get ring doorbell 2 off mounting bracket

Remove the bottoms securing screws and Try separating by pulling it apart at the outer center edges of mounting bracket. No slide action. The bracket will flex/bow just slightly and should separate pretty easily.
Highlighted
New Neighbor

Re: Can't get ring doorbell 2 off mounting bracket

Hi Everyone. I've just purchased this device and struggled to take the back off. Make sure you take 2 screws out the bottom. Then stick 2 nails (on your finger) and pull it APART not up or down motion! Just pull it away from the device! Great day 😊
Highlighted
New Neighbor

Re: Can't get ring doorbell 2 off mounting bracket

After talking with RING CSR, it seemed (TO ME ANYWAY) the lady did't really know how to get the back off. Finally the after being put on hold for awhile, she said pry it off from the bottom of the RING camera.

 

I broke a few fingernails but obtained a very small opening. Next, BE CAREFULL DOING THIS, my wife gently pushed my letter opener, which widened the opening. Then, I had a little give in the cover and I reefed/ pulled on the cover, seperating it from the actual RING Doorbell Camera. It finally came off. I guess I was being to gentle, thinking it woud break everything.

Highlighted
New Neighbor

Re: Can't get ring doorbell 2 off mounting bracket

I totally agree!  Put it in the instructions!!!

Highlighted
New Neighbor

Re: Can't get ring doorbell 2 off mounting bracket

It's insane!!! Thanks for posting!

Highlighted
New Neighbor

Re: Can't get ring doorbell 2 off mounting bracket

You open it from the side with your fingernails
Highlighted
Community Manager

Re: Can't get ring doorbell 2 off mounting bracket

Hi neighbors! I wanted to share a very helpful video that shows exactly how the mounting bracket is separated from the Ring Video Doorbell 2nd Generation. This link HERE will take you to our YouTube channel where the procedure is found 20 seconds into the video. The Ring YouTube channel has lots of tips and tricks!



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
Highlighted
New Neighbor

Re: Can't get ring doorbell 2 off mounting bracket

Thank you! this comment is the one that actually got mine apart!
Highlighted
New Neighbor

Re: Can't get ring doorbell 2 off mounting bracket

It was simple by pushing my fingernails under the edge on the SIDES of the bracket and pulling. It came right off.