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Bye, bye, ...the day...the Ring Pro Died

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New Neighbor

Bye, bye, ...the day...the Ring Pro Died

I have had the Ring Pro for about 2.5 years. Aside from a few bugs it worked as exepcted.

 

Yesterday it went dead. The app indicated no WiFi signal. Per the instructions, I removed the cover and pressed the side button. No response. No light. No sound. No nothing.

 

So then I thought well maybe it isn't getting power. I checked the fuse in my house fuse panel. All was right.

 

I then removed the mounting screws and pulled the doorbell from the wall. No physical damage and the lead wires were secure.

 

I then loosened the lead screws and disconnected the lead wires. After disconnecting, the ends touched and sparked. The doorbell inside the house rang.

 

The only conclusion I can draw from all of this is that the issue is in the doorbell. It worked without issue for years. Nothing has changed.

 

Anyone else experience this? Any advice? It seems like it should last longer than a couple years.

 

41 REPLIES 41
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New Neighbor

Re: Bye, bye, ...the day...the Ring Pro Died

Same thing happend to ours, almost in the exact same fashion as yours ...no need to add much.  Still checking power, but okay at the transformer after checking tonight.  Will be checking wires at the doorbell for power in the next day or so, but I think 'Ring' has kicked-the-bucket.  No lights, no feed to the app ...dead as a doornail.

Maybe/hopefully Ring support has some advice or suggestions.

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New Neighbor

Re: Bye, bye, ...the day...the Ring Pro Died

Same thing has happened with us this week.  Tried all the power and reset options.  Hard reset initially gave a blue glow at just the top of the button so we thought the battery would charge, but came back a couple hours later and got no response from it at all.  I wonder if the batteries just give out at around 2 years.  We love having the protection at the front of our home but sure don't like not having any recourse (other than buying a new one) when the Ring dies, such as just switching out just the battery.

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New Neighbor

Re: Bye, bye, ...the day...the Ring Pro Died

Same thing just happened to me.  I did all the same things you tried and I'm at a loss.  I wish I knew how to fix it.

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Community Manager

Re: Bye, bye, ...the day...the Ring Pro Died

Sorry to hear about this experience neighbors! It looks like you've all taken the proper steps to troubleshoot by checking wiring/ power and wifi connection. If you are receiving power, but the Pro is not connecting to wifi, I recommend holding the setup button for 20 seconds to reset it and then performing a new setup in the Ring app.

 

If your Doorbell pro is completely unresponsive after confirming there is power to it, please reach out to our support team, at 800-656-1918, as it may require more in-depth troubleshooting. 



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New Neighbor

Re: Bye, bye, ...the day...the Ring Pro Died

Thanks for your suggestion,  I tried the hard reset several times and there was no response.   We just bought a new Ring to replace it since it was no longer under warranty.   We'll find out in another two years if that's the lifespan of the internal battery.

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New Neighbor III

Re: Bye, bye, ...the day...the Ring Pro Died

Has anyone whose RingPro died after a year manage to get a free replacement from Ring?

If you have the $100/year plan, I think it may be covered?

But what if you only have the $30/year plan?

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Neighbor II

Re: Bye, bye, ...the day...the Ring Pro Died

If you had the plus, you're covered as stated here on Ring's website.
For extended warranty coverage to apply to your Ring device, the device must be within its original warranty period when you subscribe to Ring Protect Plus. Once the original warranty expires, the device will be covered under Ring Protect Plus until you discontinue your subscription. Non-Ring and other third-party devices are not eligible for the extended warranty.
The basic plan you do not get an extended warranty.
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New Neighbor

Re: Bye, bye, ...the day...the Ring Pro Died

Follow-up: Tried the hard reset twice and did not change a thing.  Called the Ring support number as suggested and after checking our account, they indicated there was a software problem that could not be fixed and that some pro models has had issue with.  They will be sending a replacement under warranty. Our original purchase was July, 2017.  Good luck.

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New Neighbor III

Re: Bye, bye, ...the day...the Ring Pro Died


@CarolynR wrote:

We'll find out in another two years if that's the lifespan of the internal battery.


Does the Ring Pro have an internal battery?