Button not working on doorbell

My brand new doorbell (2nd generation) was working fine then all of a sudden the button you press too ring the bell doesn’t work no sound and no light have done hard reset and everything else but still not working

Hey @Dawny3. Since you have done a reset and it’s to no avail, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.