@Chelsea_Ring wrote:
Hey @Ray. Chiming in for Jennifer! You will need to reach out to our support team for further assistance here to see if they can address this, and if not, replace the device if you’re within warranty. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I don’t mind contacting support again. At this point, I’m pretty sure it needs to be replaced. It’s just a matter when ring admits it. I’ve been dealing with this for nearly 4 weeks. I’ve done all I can and I’ve done everything support has asked and even suggestions by the community. The device is less than 4 months old. From what I’ve seen in the community and on a Facebook group, the ring door bells seem to be plagued with issues.
I will contact support once again.