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Broke my phone, and dont knw my old pass and email

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New Neighbor

Broke my phone, and dont knw my old pass and email

Hellou, i have problem with doorbell and i dont know fix it. I broke my phone and i dont know my old email and password. I have new phone and new account ring apps, and i cant add doorbell to my new account? How can i fix it?
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Community Manager

Re: Broke my phone, and dont knw my old pass and email

Hi @ZlatanRing! It sounds like you might need to go through the Change of Ownership process. If you are able to remember the email address used for your prior Ring account, or access that email address inbox, then you would have the much easier option to simply reset the password, or authorize the Change of Ownership process. 

 

If the Change of Ownership process did not help to resolve this situation, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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