Thank you for confirming that @toddwallace. This sounds like a potential power concern between the chime kit and the Pro. Being that the Pro works well for motion and live view, but has trouble during ring events, it is possible more power is needed or the chime kit is drawing too much power and not allowing the Pro to power it’s lens. Please check our Chime Compatibility List to ensure the chime used here is compatible.
If this does not help to resolve the concern, I recommend reaching out to our support team, at 800-656-1918, for more in-depth troubleshooting.