Same thing here, I had a ring 3 and 1 week after purchasing it the audio stopped working, called support , reset the device, re-installed app worked for about a week and then stopped again. Did all the above 3 times still same issue.
They swapped it out for a ring 3 plus worked for about a week Bang same issue. It worked on 10/8/2020 and now on 10/12/2020 one way audio is back.
this is a joke and needs to get fixed asap
This issue is also discussed in the official Reddit for Ring:
The Ring 3 doorbell simply does not work as intended for some unfortunate owners.
This issue has been going on for months, and there appears to be no solution forthcoming, and no feedback from the Ring team.
I am having the same issue, this just started yesterday. My sound comes on then off after a couple seconds, my wifi signal is real good my RSSI is -45. I tried 3 different computers, desktop, laptop and a new all in one, and also my smartphone, they all don't have working audio, before yesterday it worked fine. Recordings from before yesterday the audio works fine, yesterday and today no audio across 4 device and I have a strong wifi signal. Not sure what to do next??? Any help would be appreciated.
Hi neighbors. Audio issues can sometimes be linked to your network. Try looking at this Help Center article here for some tips and tricks. If you've tried these to no avail, contact our support team using one of the links previously mentioned in this thread.