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Audio Error

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New Neighbor

Audio Error

When recording motion, only seconds of audio is captured then the video is completely silent. How do I solve this?
1 REPLY 1
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Community Manager

Re: Audio Error

Hi @Chrystal! Audio connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength. 

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. I hope this helps! Smiley Happy 



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