Hi all,
Out of nowhere the ring app disconnected and became strange by saying ‘Couldn’t Load your locations’.
I deleted the app and re-installed (iOS) and now when I log in, get the dual factor authorisation i get a ‘Failed Authorisation’ message when I am definitely inputting the correct verifcation code. It also says ‘unacceptable (406)’.
Any ideas? Extremely frutstrating. My wife’s app works fine and I can log on fine through ring.com
Also, I have no VPN enabled.
Sorry to hear about this @RingaLing1! The Ring app should not log out, unless manually logged out or removed. Removing and reinstalling the Ring app on your mobile device was the right step to take. Being that this did not resolve your concerns, and the verification seems to not be authorizing access, this may require an in depth look for a quick solution.
Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to let us know how this goes! 