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Answering ring

New Neighbor

Answering ring

Doorbell rings and go to app to answer.
Doesn’t show image.
Later shows the first part of the event under events.

Both my wired doorbell and WiFi doorbell at another home. Worthless!!!!
3 REPLIES 3
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New Neighbor

Re: Answering ring

If I am somewhere that doesn't have Wi-fi I can't answer. Not sure what to do.

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Community Manager

Re: Answering ring

Hey @Wking333! Please make sure there are not any shared users who might be answering these events. If not, try uninstalling and reinstalling the app on your mobile device and ensure operations such as Bluetooth, VPNs, and/ or hot spots are disabled while answering.

 

@Tayash1005 As long as your Ring device at home is connected to wifi, it will certainly communicate events to the app on your mobile device. If you are away from home without wifi for your mobile device, the app should work just as well on cellular data. I hope this helps! Smiley Happy 



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New Neighbor

Re: Answering ring

It doesn't it always tells me unable to connect