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Android lock screen npt waking up

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New Neighbor

Android lock screen npt waking up

I am running the Ring app on a tablet with Android 6.0.

When the tablet goes into sleep mpde, doorbell activity doesn't wake up the screen to display

the notofication. Suggestoons?

3 REPLIES 3
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Community Manager

Re: Android lock screen npt waking up

Hey @Joedarock! The first step I'd recommend here is uninstalling and reinstalling the app on your mobile device. This will ensure the app is up to date and optimally integrated with your mobile device.

Once done, please check in the Ring app that all of your alerts toggles are on for each device. If this concern persists, it may be a tablet-specific setting, such as setting Ring notifications to priority and banners. I hope this helps! Smiley Happy 



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New Neighbor

Re: Android lock screen npt waking up

Turns out this is a known problem in Android 6.0. Solution is an app called "Glympse Notifications". 

Joe 

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Community Manager

Re: Android lock screen npt waking up

Hi @Joedarock ! We sent this to the team and want to clairfy that this does appear to work as intended. However, we have past along your feedback to the team for further review. Thanks! 

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