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`Alexa, show the front door` not working on TV

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New Neighbor

Re: `Alexa, show the front door` not working on TV

same issue
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New Neighbor

Re: `Alexa, show the front door` not working on TV

Same issue
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Community Manager

Re: `Alexa, show the front door` not working on TV

Hey neighbors! We did have a concern when Alexa was a bit picky on what needed to be said to show the Live View for your device, despite having said the command before. The Alexa command, "Alexa, show me (Ring device name)" did not work, and neighbors would have to say "Alexa, show me (Ring device name) camera." This has since been resolved, and both commands should now continue to work. Therefore, whatever your device is named, such as "Front Door," you can say, "Alexa, show me the front door," or "Alexa, show me the front door camera." If you can, please give this a try, and let me know if this is working for you now, neighbors! 

 

If you find that Alexa is unable to pull up the Live View, please follow the steps we outlined in our Community post here. You may also need to ensure you are not in a Mode within the Ring app that disables the Live View from loading. If you would like a full list of what you can ask Alexa to do with your Ring device, please let me know and I'm happy to gather that in a post in the Community here. If you continue to have concerns, video examples of this would be most helpful! 

 

When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as Youtube, and then share the link to the video in your reply.



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New Neighbor

Re: `Alexa, show the front door` not working on TV

Hi @Chelsea_Ring

 

The problem still remains. There is a video of the exact issue on page 2 of this thread:

 

https://community.ring.com/t5/Video-Doorbells/Alexa-show-the-front-door-not-working-on-TV/m-p/29871/...

 

As previously mentioned, the issue that Ring commands do not work via an echo device until the Fire TV remote has been pressed in some way,  it seems as though this 'wakes up' the device and then the  Ring 'show me' voice commands works every time. Again, exactly as per the video.

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Community Manager

Re: `Alexa, show the front door` not working on TV

@shinedown78 Thanks for getting back to me and confirming that! I'll have a member of one of my teams look more into this for us, but they requested the following: 

 

  • Timestamp of when this video was taken in the day and the time zone that you're in
  • Type of Fire TV you have
  • Build number of your Fire TV

Once we have this information we can look more into this for you! 



Like my answer? Accept it as a solution (click on the 'Accepted Solution' button next to reply). Learn more about the Community, here.
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New Neighbor

Re: `Alexa, show the front door` not working on TV

Hi the video was taken on the 28th of March 2020, however, I could reproduce the exact same video today as the problem still exists with no change whatsoever, and not just for me, but for others on this thread too...

Here are the details:

It is an Amazon Fire TV 4k stick on the latest firmware: Fire OS 6.2.7.1 (NS6271/2495). Also, my remote is on version 129.

Many thanks
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New Neighbor

Re: `Alexa, show the front door` not working on TV

@Chealse_Ring FYI, someone on this Amazon thread seems to suggest that this issue only effects the Firestick 4k devices, not the non-4k ones.

https://www.amazonforum.com/s/feed/0D54P00007JLVjz
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New Neighbor

Re: `Alexa, show the front door` not working on TV

Confirming that this is the case for me. I only bought the camera yesterday and am already having several annoying issues, with Echo/Fire Stick viewing being just one of them.

4K FS shows "Waiting for Ring.com" then exits if we've been using our regular TV remote to control the television. Using the stock Fire remote to scroll through a page or two on the that Fire Stick forces the connection through. An older, non-4K Fire Stick in the bedroom connects after about 10 seconds, even if the remote hasn't been used.
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New Neighbor

Re: `Alexa, show the front door` not working on TV

I have a 4k FireTV and having the same issue.

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New Neighbor

Re: `Alexa, show the front door` not working on TV

Having the same issue, FireTV 4K.  I have to wake up with the remote before it will work.  Also it not longer works unless I have the FireTV app open.  It used to work no matter what input the TV was on.  It would switch to the FireTV input and connect to the camera.  Any idea what happened and will it be fixed?