Hey neighbors! We did have a concern when Alexa was a bit picky on what needed to be said to show the Live View for your device, despite having said the command before. The Alexa command, "Alexa, show me (Ring device name)" did not work, and neighbors would have to say "Alexa, show me (Ring device name) camera." This has since been resolved, and both commands should now continue to work. Therefore, whatever your device is named, such as "Front Door," you can say, "Alexa, show me the front door," or "Alexa, show me the front door camera." If you can, please give this a try, and let me know if this is working for you now, neighbors!
If you find that Alexa is unable to pull up the Live View, please follow the steps we outlined in our Community post here. You may also need to ensure you are not in a Mode within the Ring app that disables the Live View from loading. If you would like a full list of what you can ask Alexa to do with your Ring device, please let me know and I'm happy to gather that in a post in the Community here. If you continue to have concerns, video examples of this would be most helpful!
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The problem still remains. There is a video of the exact issue on page 2 of this thread:
As previously mentioned, the issue that Ring commands do not work via an echo device until the Fire TV remote has been pressed in some way, it seems as though this 'wakes up' the device and then the Ring 'show me' voice commands works every time. Again, exactly as per the video.
@shinedown78 Thanks for getting back to me and confirming that! I'll have a member of one of my teams look more into this for us, but they requested the following:
Once we have this information we can look more into this for you!
Having the same issue, FireTV 4K. I have to wake up with the remote before it will work. Also it not longer works unless I have the FireTV app open. It used to work no matter what input the TV was on. It would switch to the FireTV input and connect to the camera. Any idea what happened and will it be fixed?