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`Alexa, show the front door` not working on TV

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New Neighbor

Re: `Alexa, show the front door` not working on TV

I also have a Harmony remote and cannot get Ring to show via an echo dot command until I 'wake' the Fire TV remote with any press, then it works without fail.

 

It is so irritating that you need to do this, particulary when I have an automation that shows the camera feed on my TV when my doorbell detects motion (a Sonos speaker ask my dot to 'show the front door'), it works flawlessly, but the camera feed never shows unless I've 'woken up' the Fire TV remote first! 

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New Neighbor

Re: `Alexa, show the front door` not working on TV

Here's a video of the situation:

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Community Manager

Re: `Alexa, show the front door` not working on TV

@shinedown78 Wow! Thank you so much for the video. We will send this and the Amazon forum to our team for review. Appreciate these detailed insights!! I'll be in touch with more information as soon as possible. Thank you! 

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New Neighbor

Re: `Alexa, show the front door` not working on TV

No problems Jennifer, would be great to get a fix! 🤞👍🏻
It's like the Fire TV needs to 'wake up' using the remote before the echo dot commands work. It's very strange, but it then works every time without fail!
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New Neighbor

Re: `Alexa, show the front door` not working on TV

Just to add, my Fire TV is on firmware: 6.2.7.1 (NS6271/2495) - latest version. Also, my remote (version 129) shows 'battery offline' in the settings until it is pressesd, where it then shows 'OK' - I've got a feeling that this remote sleeping thing could be something to do with it...

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New Neighbor

Re: `Alexa, show the front door` not working on TV

Hi, any update on this?

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New Neighbor

Re: `Alexa, show the front door` not working on TV

I'm having this problem too. Any fixes yet?
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New Neighbor

Re: `Alexa, show the front door` not working on TV

Same issue for me.  Simple repro.  No echo dots involved.  I can't view my Ring doorbell from any of my Fire TV Sticks.  I have 4 around the house.  When I send the voice command it just spins on the Waiting for Ring.com screen.  I also have an Echo Show and it works on that.

 

What info is needed for Ring/Amazon to troubleshoot this and resolve?

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New Neighbor

Re: `Alexa, show the front door` not working on TV

Hi, would be great to hear back from Ring as to where we are with this, many thanks.
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New Neighbor

Re: `Alexa, show the front door` not working on TV

 

Exact same issue here, firstick 4k with LG TV, works fine once remote is woken (if already on amazon input) can’t work out how to get it to switch to firstick to show the image if I’m watching another input source though, but that’s probably a question for another thread.

 

what I want to do is a described above ie

watching Sky

Doorbell rings or motion detected

tv switches to firstick input and shows display from doorbell or garden camera

once I have seen it and dealt with it, or by saying stop tv returns to original input

 

but need to get the first issue fixed before I can try and work out above I suppose

 

fix it please