I have a Ring Doorbell Pro and it seems to be working correctly everyplace but showing on my Sony XBR75. I can tell Alexa to show the front door on an Echo Show 5. Works as expected. Also have no problems with the Ring App on my iPhone.
When I tell my Echo Dot to show the front door, Alexa responds with "Ok" and I see my TV go to a page that says "Waiting for Ring.Com....". After a few seconds the screen disappears and my TV goes back to what it was showing before I issued the command.
The TV has is using an Amazon Fire Stick 4k. TV is connected via WiFi.
Does anyone hve any idea on what could cause this and/or how to troubleshoot it?
I have this same problem. I started happening in the last couple months. Prior to that it worked great for me every day. I've tried disabling the skill and re-enabling it. No luck. I have 15 ring cameras and multiple echo/fire-tv combos. I get the same result on all of my tv sets.
I discovered that another was interferring. I can't tell you why, just that when I have the HDHomeRun app installed I cannot get Alexa to show a Ring camera. When I uninstall the HDHomeRun app the Ring shows fine.
You may need to try uninstalling your apps one-by-one until you find the culprit.
It seems odd to me that another app was the culprit for me. The HDHomeRun app doesn't even have to be running - just installed. I can duplicate the issue on my setup 100% so I'm confident there's a conflict between the Ring app and the HDHomeRun app.
For the time being I am installing and uninstalling the HDHomeRun app as-needed.
It's a pain to uninstall apps, but I suspect you'll find the culprit on your setup by uninstalling each app one-by-one. Try to show your Ring camera and if it doesn't work just reinstall the app and move on to the next one.