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Alerts Open Fullscreen video

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New Neighbor

Alerts Open Fullscreen video

When I go to device setting this is shut off.  If I turn it on there is no save feature.  When I come back later it is off again.  How do I get this to stay on?

72 REPLIES 72
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Community Manager

Re: Alerts Open Fullscreen video

Hi @starwood, this does not sound like expected behavior. It would be best if you can connect with our support team to take a further look into what it occurring.

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New Neighbor II

Re: Alerts Open Fullscreen video


@starwood wrote:

When I go to device setting this is shut off.  If I turn it on there is no save feature.  When I come back later it is off again.  How do I get this to stay on?


+1 on this issue, happening on my ipad. Refuses to save that i want alerts to open full screen video. Everytime i go back to the settings, that option is off.

 

I can confirm this issue does NOT exsist on any of my android devices

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Community Manager

Re: Alerts Open Fullscreen video

Thank you for adding your experience here @TechGuy42 , this is helpful. We will let the team here know. Please post in this thread if you notice any changes.  

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New Neighbor

Re: Alerts Open Fullscreen video

I’m having the same issue on iPhone iOS 12.2.
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New Neighbor

Re: Alerts Open Fullscreen video

And now it’s working. 🤷‍♂️
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New Neighbor

Re: Alerts Open Fullscreen video

Well, that didn’t last long. Worked for a while; now turning off after closing the app.
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New Neighbor II

Re: Alerts Open Fullscreen video

For the, the setting has been completely removed with the latest update

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Community Manager

Re: Alerts Open Fullscreen video

@TechGuy42 are you not seeing the this option on iOS ot Andriod? 

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New Neighbor II

Re: Alerts Open Fullscreen video


@Riley_Ring wrote:

@TechGuy42 are you not seeing the this option on iOS ot Andriod? 


Only on IOS, iPad specifically. I don’t have iPhone to test with