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Alerts Open Fullscreen video

Community Manager

Re: Alerts Open Fullscreen video

That appears to be an outdated version of the App. Please update your App and proceed with the instructions previously sent. 

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New Neighbor II

Re: Alerts Open Fullscreen video

Unless yall pushed an update today, as previously stated Im on the latest version 5.14.1 (see screenshot). For the sake of troubleshooting after i saw your post from last week, yesterday I uninstalled the app, refreshed and restarted my ipad, then reinstalled the app.

Community Manager

Re: Alerts Open Fullscreen video

Click the toggle in the upper right corner and go to 'Alerts Open Full Screen', toggle on. 

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New Neighbor II

Re: Alerts Open Fullscreen video

Jennifer, for the third time. The option is not in that screen. Here is another screen shot after reinstalling the app a second time just now, just for you. This general settings is what I get when I click the gear in the top right corner of the device page. This is the entire point, the feature has vanished since y’all attempted to fix the issue in the OP and based on other users feedback I’m clearly not the only one experiencing this.

New Neighbor

Re: Alerts Open Fullscreen video

Hi Jennifer,

 

i don’t  recognise the route you describe below....

‘Ring Device’s page in the app > tap “Device Settings” tile > tap “Alert Settings” > notification preferences > in app notifications toggle’

 

I am on iOS app ver 5.14.1 and have no “device settings” tile at all for any Ring models I have.,

 

On my RVD1, SUC1 and PRO models I can get to a “device settings” page by selecting the small cog symbol at the top right... on this screen there is a “full screen option”.

 

On my SWCW and SUC2W this same cog symbol shows a “General settings” page. This has no “full screen” option.

 

 

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New Neighbor

Re: Alerts Open Fullscreen video

FWIW, I concur - after installing Door View Cam yesterday and the current iOS app, I cannot see how to have video open full screen automatically (which I desire).  All I've found is an option about what happens in case of in-app. 

For different doorbell on Android app, I have run across that full screen setting from time to time.  But have not seen it for Door View Cam.

Community Manager

Re: Alerts Open Fullscreen video

Thank you for this feedback, neighbors. I'd like to apologize for the confusion. I talked to the app team and would like to clarify that this is on a slow roll out. Be on the look out for the update and thank you for your patience.

@DougHo keep in mind, In-App Notification will allow you to obtain the 'alerts open on full screen' feature. Simply toggle the 'In-App Notification' off and you should receive a pop up that says "Show fullscreen live video when Alerts are received?", click "OK". Now, when you are in the app and receive a notification, this should bring it directly up in full screen vs an in-app notification that you would first need to click on to then bring it to fullscreen. Hope this helps!

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New Neighbor

Re: Alerts Open Fullscreen video

Jennifer - I've had in-app notification toggled off and don't see anything about full-screen possibility for my Door View Cam.  After your message I tried toggling in-app on and off again, but that does not cause any additional option you describe.

 

What affects the slow roll-out, is it not given to new devices (Door View Cam), or not given to customers on Protect Plus, or what?   It seems like the roll-out is something other than the app version number.  It would be nice if we could find info to support ourselves, instead of having to ask questions (the open full screen setting is mentioned last year, it should be nothing new).

 

Note: when attempting to post this I got an error from your server, below is the detail as requested.

Your request failed. Please contact your system administrator and provide the date and time you received the error and this Exception ID: 37FF74E2.

Community Moderator

Re: Alerts Open Fullscreen video

Hi @DougHo , if you have the “In-App Notification” feature toggled off, this is the same as having the previous full-screen feature toggled on. It is the same feature as before, the wording has just been updated. The updated feature works as described in the two bullet points below.

 

  • "In-App Notification” toggled off - if you have the Ring app open and an event occurs with your Door View Cam, Live View will begin streaming.
  • “In-App Notification” toggled on - a notification bar would show while you have the app open, which you could tap to open Live View or ignore and continue in the app.

If you need additional assistance with this new feature. Please try giving our support team a call at 800-656-1918, they would be happy to help!

 

Regarding the error message you received on the Community, please begin a separate post in the Community board if this occurs again. Thank you for being a great neighbor!

New Neighbor II

Re: Alerts Open Fullscreen video

Latest ios update last night to 5.15.0 did not resolve the issue. I would share screenshot but there’s no point, everything is identical.