cancel
Showing results for 
Search instead for 
Did you mean: 

Alerts Open Fullscreen video

Highlighted
Community Manager

Re: Alerts Open Fullscreen video

@deprofundis, sorry to hear you are having this concern as well. It would be best if you can call our support team to have them take a further look into this behavior. 

Highlighted
Community Manager

Re: Alerts Open Fullscreen video

@TechGuy42,  can you please follow these steps below and let me know if you see the full screen toggle?

 

Open the Ring app > select the three dots in the top right corner of your devices tile > tap "Settings" > tap the gear in the top right corner 

Highlighted
New Neighbor II

Re: Alerts Open Fullscreen video


@Riley_Ring wrote:

@TechGuy42,  can you please follow these steps below and let me know if you see the full screen toggle?

 

Open the Ring app > select the three dots in the top right corner of your devices tile > tap "Settings" > tap the gear in the top right corner 


Please see the attachment on my previous post.

Highlighted
Community Manager

Re: Alerts Open Fullscreen video

Hi neighbors! Have you recently updated your App? Is this still occuring? If so, please provide the app version. Thank you! 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
Highlighted
New Neighbor

Re: Alerts Open Fullscreen video

Hi Jennifer, i can confirm the option setting is now ‘sticking’ when it’s available on iOS.  But it’s not an available option for all Rung models. I have it on RVD1, SUC1 and PRO only. Not SLCW or SUC2W. Maybe others can confirm if it’s on the RVD2 and the FLC?

Highlighted
Community Manager

Re: Alerts Open Fullscreen video

Thanks, @Murray . Just checked on my Video Doorbell 2 and Door View Cam and Stick Up Cam: Wired.. I have the option all options (iOS 5.14.1). Can you confirm with your devices that you went to the Ring Device’s page in the app > tap “Device Settings” tile > tap “Alert Settings” > notification preferences > in app notifications toggle.

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
Highlighted
New Neighbor II

Re: Alerts Open Fullscreen video

I can confirm the feature is missing for my wired spotlight cam iOS version 5.14.1, however the option is available on android 

Highlighted
Community Manager

Re: Alerts Open Fullscreen video

You're in General Settings. Need to go to Device Settings > Alert Settings > Notification Preferences > In-App notifications. 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
Highlighted
New Neighbor II

Re: Alerts Open Fullscreen video

Would you be so kind to provide screenshots and more details? 

 

The options you’re asking me to find are nowhere in my app.

 

Edit: the “general settings” of the spotlight cam in the first screenshot I sent in the previous post is where the settings used to reside, and is where the setting resides on android

Highlighted
New Neighbor II

Re: Alerts Open Fullscreen video

Here are two more screenshots since it only lets me post 2 at a time