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Alerts Open Fullscreen video

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New Neighbor II

Re: Alerts Open Fullscreen video

Y'all's idea of "customer service" is abysmal at best, y'all are more concerned with policing this forum rather than actually utilizing it to improve your products.

We've made it clear that we used the *alerts open full screen video* feature and now it's missing. We've made it clear that we want the option returned that y'all inexplicably removed. We've made it clear that what we want is for the video feed to automatically open in full screen like it used to.

Please return the option.
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New Neighbor

Re: Alerts Open Fullscreen video

 
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New Neighbor

Re: Alerts Open Fullscreen video

I agree. I have been trying to get this to work on three different tablets for months and nothing works. I have to add several add on apps like Tasker to make it open automatically. Time to switch to Nest!

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New Neighbor

Re: Alerts Open Fullscreen video

this is actually what i suspect is causing the issue. after an update about a month ago i lost the option in my apps video settings. include information on how to change live view and alerts settings from opening in full screen. you’re community help forum found the answer to be “update your app” which is not helpful as it does not correct the auto open in full screen video setting. there used to be an option within the app video settings that is no longer there, so i think updating the app was the problem. ios13 ring doorbell 2
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New Neighbor

Re: Alerts Open Fullscreen video

You’re right that the problem is the app update (not the iOS update), which we’ve been repeatedly telling them since the last update. Either they don’t understand, don’t care or don’t know how to fix it but it continues to be a problem without a solution.
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New Neighbor II

Re: Alerts Open Fullscreen video

@Ring, y’all have time to post silly videos and contests...

but decide to ignore the customers and issues in the two most active threads in this entire forum community (counting views & replies, excluding employee made threads)?

 

Alerts open full screen video & disabling the full battery indicator can’t possibly take more than a month to implement, which shows y’all aren’t even working on these issues.

 

Y'all need to be more responsive and fix these things before we start lodging reports with the FTC...

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New Neighbor

Re: Alerts Open Fullscreen video

Same issue here. This feature was my main reason for choosing Ring....
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New Neighbor

Re: Alerts Open Fullscreen video

Is this fixed yet? It takes way too long to double click the notification banner (if my hands are even free from cooking, etc) and then wait for the live video to load in order to see if I want to answer the front door. We need the video to launch from an idle device when the ring doorbell is activated - when "someone is at the front door." Don't show me in a banner, show me the live video, automatically, when the app is NOT open. This feature went away as soon as I bought our device so I may return and quit Ring, as well, if this is not available.

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New Neighbor

Re: Alerts Open Fullscreen video

Last time I checked (yesterday) it still wasn’t working.

I’ve returned my 2 Ring cameras and once I can afford to, I’m replacing my Ring doorbell too. It’s too bad because I really liked it when it worked properly.
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New Neighbor

Re: Alerts Open Fullscreen video

this is seriously still not working?? why?