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Alerts Open Fullscreen video

Community Manager

Re: Alerts Open Fullscreen video

Sorry this feature was not exactly what you were looking for. I can see now how this was confusing and apologize for the inconvenience. You are correct, our current full screen feature applies to "In-App full screen notifications" and would still require you to click the banner notifications if you are not in the App.

 

I've seen other neighbors use a tablet and a notification auto answer app to accomplish virtually the same thing as you are wanting. Of course I'm sharing this with the team as we speak, but in the meantime I always like to help where I can.



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New Neighbor II

Re: Alerts Open Fullscreen video

So, are y'all going to fix what you broke?

New Neighbor

Re: Alerts Open Fullscreen video

Have the same issue here trying to setup an old unused iphone to show ring alerts fullscreen, miss the option to get alerts to automatically open full screen, version 5.16.1

 

Got it to work on an android phone by downloading an old apk version (2.06.x) as also on android versions Ring developers randomly add and take away the option.

 

Wonder why it is so difficult for Ring to understand the issue.....

New Neighbor

Re: Alerts Open Fullscreen video

I have this same issue on my iPad with my doorbell Pro.  It started with the option to open full screen continually turning itself off and after corresponding (read that “arguing”) with technical support it was finally and silently fixed in an update.  Then more recently it stopped working altogether, which is when I noticed the option was completely gone.

 

After poking around for awhile, I eventually found the Alert Preferences In-App Notifications option but was confused as to whether it should be on or off.  Whereas the previous option was clear - toggle Open Full Screen option on or off - the new implementation is confusing and the instructions are unclear.  I tried both options but the fullscreen ability has simply disapeared.

 

I agree with the sentiment around breaking something that was working and not having good support.  I recently purchased 2 cameras to add to my ring network and was contemplating the addition of a hub but based on my experience over the last several months, I’m strongly contemplating returning the cameras for a refund and stop recommending your products.

 

As to the issue in this thread, how do I reset the option to have the popup (that never appeared) ask me if I want alerts full screen?  I’ve toggled the option on and off at various times but nothing ever happens in the app while it’s open anymore.

Highlighted
Community Moderator

Re: Alerts Open Fullscreen video

Hi neighbors, I recently posted an update about how event notifications and the 'Full Screen' feature were recently updated. You can check it out here. I believe this may help explain some of the items you have discussed here. I look forward to hearing feedback! 

 

 

New Neighbor

Re: Alerts Open Fullscreen video

Thanks for the update Riley but the problem is that the Open Full Screen option does not work at all.  It was working fine until the app update and then stopped.  As I said in my post, I've used the app with the "In-App Notifications" toggled in both the on and off positions and the video never opens when motion is triggered.

 

People in this thread have been saying this but no one seems to understand that the update broke the full-screen option.  This happened once before, in May of this year, when the open full-screen option kept turning itself off.  At that time, it was a bug in the app after an update and needed to be fixed.  I believe this is the same thing.  Please have your developers look at this problem.

New Neighbor

Re: Alerts Open Fullscreen video

Jennifer, I am having exactly the same problem.  My app used to open in full screen but now it does not.  I am on the latest version of the app 5.16.1.

 

Help please as I am now missing all my ring alerts and the device is now proving useless

New Neighbor

Re: Alerts Open Fullscreen video

I have version 5.17.2 and the option is still missing.
Community Manager

Re: Alerts Open Fullscreen video

I would like to confirm that you have checked that the new In-App Notification" toggle is off, per the recent app updates. The app should have a toggle under your device settings, follow these steps to confirm it is off:

 

Tap "Device Settings"> tap "Alert Settings" > tap "Notification Preferences"> then confirm that "In-App Notification" feature is toggled off.

 

Having this feature toggled off should ensure a live event will automatically open to full screen when you are actively in the Ring app. If it is toggled on, or if you are not actively in the Ring app, then you will get a notification banner as normal.

 

If you are experiencing a concern with this feature not behaving as described here, can you please provide an example of the concern. A screen recording example of the behavior you are experiencing with the "In-App Notification" feature toggled off would be ideal for us to share with the app team.



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New Neighbor

Re: Alerts Open Fullscreen video

Yes, I've followed all of the steps you've outlined (many times over).  When the ring app is closed I do get the notification but when it is open, nothing happens when there's motion.  Sometime after the event however  under the word "History", a red notice appears that says "1 new event".  That is the only thing that happens when Motion Alerts are set to on and In-App Notifications are turned off.  This is on the iOS Ring app on an iPad Pro.